Teaching & Service | Chuan (River) Zhu
Teaching assistant experience, conference presentations, and academic honors for Chuan (River) Zhu.
Keywords
teaching assistant, operations management teaching, conference presentations, empirical operations management, academic honors
Teaching & Service
Teaching & Service
This page summarizes verified teaching, presentation, and honors information from the current local source files.
Teaching Experience
My teaching experience is currently represented by teaching assistant roles across operations management, market analytics, economics, and entrepreneurship courses.
Operations Management
Teaching Assistant, MBA, Spring 2022.
Data-Driven Market Analysis
Teaching Assistant, Master’s, Fall 2021.
Microeconomics
Teaching Assistant, Undergraduate, Spring 2019.
Theories and Practices of Entrepreneurship
Teaching Assistant, Undergraduate, Spring 2019.
Conference Presentations
- Agentic AI and Human-in-the-Loop Interventions: Field Experimental Evidence from Alibaba’s Customer Service Operations. POMS Annual Meeting, 2026.
- Managing Front-office and Back-office Effort Allocation: Unpacking the Effects of Workload on Service Performance. POMS-HK, 2026.
Honors, Fellowships, and Awards
- Climate Corps Fellow, Environmental Defense Fund, 2021.
- Outstanding Academic Scholarship, School of Management, Fudan University, 2019.